Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.
To qualify for a refund, your item must have no signs of use and be in the same condition as you received it. It must also be in the original packaging.
To make a refund, we need a receipt or proof of purchase.
There are some situations in which only partial refunds are granted (if applicable)
- Any item that is not in its original condition, damaged or missing parts due to reasons beyond our control
- Any item that will be returned later than 30 days after delivery.
Returns (if applicable)
After we receive and review your return, we'll send you an email notifying you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a specified number of days.
If you haven't received your refund yet money, please check your bank account first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact the bank. It often happens that you have to wait some time to process your refund request.
If you did all this and you still haven't received your refund yet, please contact us at firstname.lastname@example.org
Sale of products (if applicable)
Only fixed price products can be refunded, unfortunately products sold are not refundable.
Exchange (if applicable)
We only replace items that are defective or damaged. If you want to exchange it for the same item, send us an email to Zajdel@viktor-art.pl and send your item to him: "Viktor-Art" sc, HJP Zajdel, ul. Szkolna, 26, 38-430 Miejsce Piastowe, Poland.
If the item was marked as a gift, when it was purchased and sent directly to you, you will receive a gift credit in the amount of your return value. After receiving the returned item, you will receive a gift voucher from us.
If the item was not marked as a gift when you bought it, or if the gift giver had an order sent to you to give you later, we will send a refund to the gift giver and he will find out about your return.
To return a product, please send an e-mail to it: Pracownia Rzeźbiarska "Viktor-Art" sc, ul. Szkolna, 26, 38-430 Miejsce Piastowe, Poland.
You will be responsible for paying your own shipping costs for returning the goods. Shipping costs are not refundable. If you receive a refund, the return delivery will be deducted from your return.
Depending on where you live, the time it takes for the product to reach you may vary.
If the shipping item is over $ 75, you should consider using a shipping tracking service or purchasing shipping insurance. We do not guarantee that we will receive the returned product.